Privacy Policy

Introduction

At Eurowaizz we take your privacy seriously. This privacy policy explains in simple and clear terms what personal data we collect when you visit eurowaizz.com, how we use it and what rights you have regarding your data. Personal data refers to any information that can be used to identify you personally.

Who is Responsible for Your Data?

The data controller responsible for processing your personal data is:

Studigo UG (haftungsbeschränkt)
Trading as Eurowaizz
Ederstraße 59
35390 Gießen
Germany
Email: info@eurowaizz.com
Website: www.eurowaizz.com
Managing Director: Ava Al-Shahi

How Do We Collect Your Data?

We collect your data in two ways: Directly from you — when you fill in a contact form, make a booking, create an account, subscribe to our newsletter or get in touch with us by email phone or social media. Automatically — when you visit our website our systems automatically collect technical data such as your browser type, operating system, IP address and the time and date of your visit through server log files and cookies

What Do We Use Your Data For?

We use your personal data to:

    • Provide and improve our website and its features
    • Process and manage your bookings
    • Respond to your enquiries and communicate with you
    • Send booking confirmations and important trip information
    • Process payments securely
    • Send newsletters and marketing emails if you have opted in
    • Ensure the security of our website
    • Measure website traffic and improve our marketing
    • Comply with our legal obligations under German law and GDPR

Your Rights Regarding Your Data

Under GDPR you have the following rights regarding your personal data:

    • Right to access — request a free copy of all personal data we hold about you
    • Right to correction — request correction of any inaccurate or incomplete data
    • Right to deletion — request deletion of your personal data
    • Right to restriction — request that we limit how we use your data
    • Right to data portability — receive your data in a commonly used machine readable format
    • Right to object — object to the processing of your data for marketing purposes
    • Right to withdraw consent — withdraw your consent to data processing at any time

To exercise any of these rights please contact us at info@eurowaizz.com. We will respond within 30 days.

General Information and Data Security

We treat your personal data with the utmost confidentiality and in accordance with German data protection law and GDPR. We have implemented appropriate technical and organizational measures to protect your data against unauthorized access loss or misuse in accordance with Art. 32 GDPR. Please note that data transmission over the internet such as email communication can never be completely secure and we cannot guarantee absolute security.

SSL and TLS Encryption

For your security all data transmitted on our website is protected using SSL or TLS encryption. You can recognize an encrypted connection by the padlock symbol in your browser and the address changing from http to https. This means that any data you send to us including payment information cannot be read by third parties.

Encrypted Payments

All payment transactions on eurowaizz.com are processed through encrypted connections. We accept payments via card, PayPal and bank transfer. Payment data is processed securely and cannot be intercepted by third parties during transmission.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device by your browser. We use the following types of cookies:

    • Essential cookies — necessary for the website to function correctly including the shopping cart and login functions. Legal basis: Art. 6 Para. 1 lit. f GDPR
    • Analytics cookies — to analyze how visitors use our website anonymously via Google Analytics
    • Marketing cookies — to show relevant content and advertisements

Most cookies we use are session cookies that are automatically deleted when you close your browser. You can manage your cookie preferences through our cookie banner or through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

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Server Log Files

When you visit our website our server automatically collects and stores the following information in server log files:

    • Browser type and version
    • Operating system
    • Referring URL
    • Hostname of the accessing device
    • Date and time of the server request
    • IP address

This data is not merged with any other data sources and is stored for a maximum of 7 days for security purposes before being deleted. Legal basis: Art. 6 Para. 1 lit. b GDPR.

Contact Forms

When you contact us through our contact form we store the information you provide including your contact details for the purpose of processing your enquiry and any follow up questions. This data is processed on the basis of your consent under Art. 6 Para. 1 lit. a GDPR. You can withdraw your consent at any time by sending us an informal email. Your data will be deleted once your enquiry has been fully resolved and there is no longer a need to retain it.

Customer Accounts and Order Processing

When you create an account or place a booking on eurowaizz.com we collect and process the following data to fulfill your booking:

    • Full name
    • Email address
    • Phone number
    • Date of birth
    • Passport or ID number
    • Billing address
    • Payment information

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR to fulfill your booking contract. We store your order data for 10 years as required by German tax law. If you delete your account your personal data will be deleted subject to any legal retention obligations. We also store your IP address and the time of account actions to protect against misuse.

Newsletter

If you subscribe to our newsletter we will use your email address to send you information about our trips offers and updates. We only collect your email address for this purpose and will never share it with third parties. Your subscription is based on your consent under Art. 6 Para. 1 lit. a GDPR. You can unsubscribe at any time by clicking the unsubscribe link in any newsletter email. Our newsletters may contain a tracking pixel to help us measure open rates and improve our content. If you wish to opt out of tracking you can unsubscribe from the newsletter entirely.

Google Analytics

Our website uses Google Analytics provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyze how visitors use our website. We have activated IP anonymization which means your IP address is shortened before being transmitted to Google servers. This data cannot be traced back to you personally. Legal basis: Art. 6 Para. 1 lit. f GDPR.

You can opt out of Google Analytics tracking by:

    • Installing the Google Analytics opt out browser add on at: tools.google.com/dlpage/gaoptout
    • Clicking here to deactivate Google Analytics on this website

For more information about how Google handles your data please visit: www.google.com/policies/privacy

Google Web Fonts

Our website uses Google Web Fonts provided by Google LLC to display fonts correctly and consistently. When you visit our website your browser connects to Google servers to load the required fonts. This gives Google knowledge that our website was accessed via your IP address. Legal basis: Art. 6 Para. 1 lit. f GDPR. For more information visit: developers.google.com/fonts/faq

YouTube

Our website may include YouTube videos provided by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page containing a YouTube plugin a connection to YouTube servers is established. If you are logged into your YouTube account YouTube may assign your browsing behavior to your personal profile. You can prevent this by logging out of your YouTube account before visiting our website. Legal basis: Art. 6 Para. 1 lit. f GDPR.

PayPal

For payments via PayPal your payment data is transmitted to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Your data is transmitted on the basis of Art. 6 Para. 1 lit. a and lit. b GDPR. You can withdraw your consent to data processing at any time however this does not affect the validity of past transactions.

Social Media

Eurowaizz maintains active profiles on social media platforms including Instagram, Facebook and TikTok. When you interact with us on social media the privacy policies of those platforms also apply. We only process data you share with us through social media for the purpose of responding to you and improving our services. Our website uses social sharing tools that only establish contact with social networks when you actively click a share button — no data is automatically transferred to social networks when you visit our website.

Security Plugins

To protect our website against malicious activity we may log IP addresses, user IDs and login attempts for up to 14 days. Our website is regularly scanned for malware and security vulnerabilities. No personal information is sent to our security providers during these scans.

Hosting

Our website is hosted by a professional hosting provider. Our hosting provider processes access data, contact data, content data and usage data on our behalf based on our legitimate interests in the secure and efficient operation of our website in accordance with Art. 6 Para. 1 lit. f GDPR and Art. 28 GDPR.

Objection to Advertising Emails

We hereby object to the use of our contact details published in our Impressum for the purpose of sending unsolicited advertising or promotional material. We reserve the right to take legal action if unsolicited advertising such as spam emails is sent to us.

Objection to Advertising Emails

We hereby object to the use of our contact details published in our Impressum for the purpose of sending unsolicited advertising or promotional material. We reserve the right to take legal action if unsolicited advertising such as spam emails is sent to us.

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